12140 OConnor Rd
8021 Callaghan Rd 
1132 Rayburn Dr
 (210) 788-8373

FAQs

Q?

How long does it take to repair my device?

A.

Most devices are repaired within 1-2 hours when the parts are in stock. If we need to order parts for your device your repair will be finished about 1-2 hours after we receive the part.

Q?

What if I already purchased the part needed for repair?

A.

We can use your part to repair the device, given it is the correct part, but we cannot give our 90 Day warranty with the repair. We prefer to use our parts so we can give you the best quality parts for repairs.

Q?

Do you recycle old devices?

A.

Yes, at Portable Device Fix we can recycle old phones, computers, device batteries, game systems, TVs, and tablets.

Q?

My device doesn’t charge. How can I tell if it is the battery or charge port?

A.

If it won't charge and you can't tell we can help with our free diagnostics. If your charge port is loose or dirty it most likely needs to be replaced. In either case we have the parts in stock for most devices and can get your device fixed same day.

Q?

When should a phone’s battery be replaced?

A.

Typically a phone battery lasts 1 to 3 years or at about 400 charging cycles. There are some indicators that you can look for to know when your battery is deteriorating such as: a battery dying before reaching 0%, swelling, charging slowly, or not taking a full charge.

Q?

Can you backup the data on my device?

A.

Yes! At portable device fix we have methods to backup data for every type of device. We also offer data recovery and data transfer services so that you get to keep your data.

Q?

Can PortableDeviceFix only repair phones or can you repair other devices?

A.

At Portable Device Fix we repair cell phones and tablets on a daily basis. In addition, each location is capable of handling all sorts of electronic repairs including laptops, TVs, gaming systems, even some cameras.

Q?

How long until my phone is repaired?

A.

We complete most jobs within an hour so you can get back to your life as soon as possible. We have repaired many devices and the repetition of repairs has greatly increased our turnaround time for your repair. If we don't have your part in stock we will usually get it within 2 to 7 business days; once the part arrives we will have your device ready the same day.

Q?

Can you repair a phone?

A.

Short answer is we can repair your phone! Companies often simply urge customers to purchase a new device. The lack of repairability is deliberate on the part of manufacturers. Good news is we can repair your phone we have professional grade tools and quality parts that we use in order to repair your device properly.

Q?

Can you repair a phone with water damage?

A.

Yes we fix water damaged phones with our specialized process often and have an 85% success rate. In case you do get water damage on your device turn it off immediately and do not try to turn it back on or charge it. Our process does not simply dry out your phone we are removing corrosion from components on your phone. When we get a water damaged phone we do a full diagnostic on all parts of the phone, after running our water treatment service, to ensure proper functionality of all parts.